Support

Check the on-line documentation to find system requirements, installation instructions, the reference manual, the user's guide, various FAQs (lists of frequently asked questions), information on product redistribution, and much more.

Still need help? FEI provides technical support to those who have purchased it and to others during the product evaluation and warranty periods. See below for information on contacting the FEI technical support team.


Requesting technical support

General inquiries


Requesting technical support

If you are already a FEI customer, please have your maintenance agreement and license numbers ready to give the hotline analyst. Please include them in all correspondence. If you do not have this information, please provide other identifying info (your name, company name, location, Open Inventor license string, etc.) so that we can confirm your support status in the customer database.

Please provide the following minimum information:

  • Open Inventor version: e.g. Open Inventor 9.8
  • Language:                    e.g. C++
  • Operating System:       e.g. Windows 7
  • Compiler/IDE version:  e.g. Visual Studio 2015
  • Graphics board:           e.g. NVIDIA GeForce GTX 1050

For faster response, please consider that (in most cases) we cannot begin an investigation until we can reproduce the problem!  Investigation will go a lot faster if you are able to provide a:

  • Small test program, or
  • .iv file

that reproduces the problem.

Sending test cases

Test cases should be zipped and put on the Data Exchange Platform by using links provided by your FEI technical contact.

NOTE: You will not be able to "see" any files posted by other customers. This is to protect the privacy of your files and those of other customers.

Americas

EMEA, Asia, Pacific

General inquiries

Americas

EMEA, Asia, Pacific